Create a Pleasant and Secure Atmosphere
The norms for student accommodation differ depending on where in the world you’re attending university. In North America, usually schools offer in campus dormitory or support student accommodation by providing third party off-campus housing. Either way, this touchpoint affect students life in many different aspects. It is crucial for universities to always monitor these dormitories in terms of maintenance, security, and service quality.
Ease the transition to living and studying for your students
by providing student-centric dormitories and accommodations
Improve your student life
by collecting in-the-moment feedback regarding dorms maintenance
Prepare a safe and trustable environment for students
by giving them a voice to open up and send anonymous feedback
XP TouchFree™ - Touchless Smiley Feedback Terminal
Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.
- Completely Touchless Kiosk
- Change questions remotely from dashboard
- Switch to ABC choice and understand the “Why”
- Portable and wireless
- Works with included battery 2+ years
- Wireless built-in connection (GSM networks)
Touchless smiley & multiple choice kiosk
XP Cast™ - Smiley Feedback Terminal
Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
- High response rate of 30% and more
- Plug and play
- Automatically detect unreliable response
- Alert and notification in real-time in case of dissatisfaction
- High response rate compared to traditional surveys
Push button smiley feedback kiosk
XP Cast™ - ABC Choices Feedback Terminal
Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.
- Understand the “Why” but keep high response rate
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
Multiple choices feedback terminal
AppTablet
Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.
- Ask the follow up “WHY” question
- Opentext comment
- Direct to social platforms to leave positive feedback
- Manage and change questions remotely
Tablet feedback kiosk
SMS
Stay in touch with your customers on any device in their pocket. Feedback is a text message away from your customer. Send SMS and text message feedback request post transaction, post delivery and at any other touchpoint using Press'nXPress platform. Reach customers via SMS in bulk with CSV import or connect to your systems via APIs and webhooks.
- Customize your SMS feedback message
- Send SMS feedback manually, or via APIs
- Send bulk SMS feedback simultaneously
- Mobile-friendly and easy to use for everyone
- Track SMS feedback, deliveries and responses
Two-ways SMS
A feedback request email is a common practice among companies that sell products and services. This feedback collection method will help you find out what your clients appreciate the most about the brand as well as the things which need improvements - a win-win solution for everyone. Your customers will be happy to help you and will be pleased that you care.
- Customize your email feedback message, add logo, colors, add signature
- Embed question so customers can respond directly within the email
- Send email feedback manually, or via APIs after delivery or checkout
- Send bulk email feedback simultaneously by uploading the list
- Track emails sent, delivered, their open rate, response rate and more in real-time
Embedded a feedback question in email